Customer Support Skills

February 25, 2024

Course

Customer Support Skills

Academy

Freshworks Academy

Platform

Udemy

Learning Outcome

• How to write clear and effective email that clearly and professionally help customers to solve their issues.
• How to manage difficult and tough conversations with confidence. No matter what keeping the conversation calm and polite.
• Showing empathy. Understanding and respond the customer emotions, making them feel safe and valued. Make them comfortable.
• Make a email or response templates for the common issues. That will help instantly calm the tough customers. Later handle with more confidence and care.

Course Link: Customer Support Skills

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